Managing External Reviews in RunLoyal:

All settings-related items must be updated while on a desktop or laptop using Google Chrome.

Adding a New Review:

• Navigate to Settings in your staff portal.

• Under Settings, click on Promotions.

• Select External Reviews.

• Use the Add button to create a new external review.

Adding Review Details:

• Review Name: Enter a clear and descriptive name for this review source (e.g., Google Review).

• Review Link: Paste the external website link where your reviews are displayed.

• Star Rating: Choose the minimum star rating required.

  • If you select 4 stars, only customers rating 4 stars and above will be prompted to post their review externally.

• Review Options:

  • Prompt the above link after the user provides the below rating in RunLoyal: Customers leave their review internally first; only those meeting the chosen rating will be prompted to share externally (e.g., Google Reviews).

  • Send the customer directly to the external review site: All customers will be sent to the external platform, without filtering.

• Save: Click Save once all details are entered.

Requesting Reviews During Checkout:

• While checking out a pet, check the Request Review option to prompt the pet owner for an external review.

• Proceed with the checkout process as normal.

Pet Owner Review Process:

• Review Email: After the service, the pet owner receives an email with a Write Review button that directs them to the external review platform.

• Review Details: On the external site, the pet owner can select a star rating, write their review, and choose whether to display their name publicly.

• Submit Review: The pet owner submits their review on the external platform.

• Google Review Option:

  • Pet owners can click the Google Review button in the popup.

  • The system automatically copies their written review so they can paste it into Google’s review form.

• Posting to Google:

  • Pet owners select a star rating, paste their review, and click Post.

  • Google requires the customer to be logged into a Google account. If already logged in on their device, this happens automatically.

A step-by-step tutorial with screenshots is included below for guidance: