| Article Type | : | How-To Guide |
| Product | : | CardPointe |
| Module | : | Payments |
| Applicable Businesses | : | CardPointe-enabled businesses |
| Applicable Roles | : | Business Owners / Authorized Staff |
Overview
This guide explains how to set up and register your CardPointe payment terminal for use. Follow the instructions to power on the terminal, connect to Wi-Fi, enter the registration code, and activate Customer Mode.
| Note | : | Once you set up your Cardpointe Payment Device, please reach out to RunLoyal Support puppylove@runloyal.com for further integration with their Pet Care Saas Software. |
Before You Begin
Ensure you have the following:
- A supported CardPointe-integrated payment terminal.
- A suitable power source and a stable Wi-Fi connection.
- The 8-digit registration code sent to your email.
Setup Instructions
1. Plug In Your Terminal
Connect the terminal to a power source and allow it to start.
- The terminal may initially display a battery symbol. Allow a few minutes for charging before proceeding.
- The terminal may perform an automatic update when it turns on.
- Depending on the model, use the power button on the side of the terminal to turn it on.
2. Connect to Wi-Fi
Ensure the terminal is connected to a stable Wi-Fi network.
3. Enter the Registration Code
Enter the 8-digit registration code sent to your email when prompted on the terminal.
| Note | : | If you cannot locate your registration code, contact 404-999-3285 for assistance. |
4. Press Okay
Select Okay to confirm the registration and continue.
If you need to return to terminal settings, press the four corners of the screen to exit Customer Mode.
5. Activate Customer Mode
Tap the green Customer Mode button on the terminal screen.
6. Verify the Terminal Is Ready
Once the terminal displays the white CardPointe screen, it is ready for payment testing.
| Setup Complete | : | The terminal is ready to proceed with payment testing. |
Supported CardPointe Payment Terminals
To integrate a payment terminal, merchants must use a CardPointe-integrated terminal. The terminal families documented in this guide are:
| Ingenico | : | Link and Lane series terminals. |
| Clover | : | Mini, Pocket, and Flex devices. |
Troubleshooting Tips
If you experience difficulties during setup, review the following initial checks.
Terminal does not turn on
Check the power connection. Allow the terminal to charge for a few minutes and use the power button if available.
Wi-Fi connection issue
Confirm the terminal is connected to the intended Wi-Fi network and that the connection is stable.
Registration code unavailable
Check the email account used for registration. If the code cannot be found, contact 404-999-3285.
Cannot access settings
If the terminal is in Customer Mode, follow the four-corner action described in the setup instructions.
Terminal not ready
Confirm registration has been completed and Customer Mode activated. Look for the white CardPointe screen.
Frequently Asked Questions
1. How do I know when my terminal is ready?
The white CardPointe screen indicates it is ready for payment testing.
2. Where do I find the registration code?
The 8-digit registration code is sent by email. If it is unavailable, contact 404-999-3285.
3. What if the terminal displays a battery symbol?
Leave the terminal connected to power for a few minutes before proceeding.
4. How can I return to terminal settings?
Use the four-corner action described in the setup instructions to exit Customer Mode.
5. Which terminals are documented as supported?
Ingenico Link and Lane series and Clover Mini, Pocket, and Flex are listed in the original setup instructions. Confirm the particular model is CardPointe-integrated.
Interactive Setup Walkthrough
Follow the interactive walkthrough below for step-by-step guidance on setting up your CardPointe payment terminal.
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