Notifications

Here are the steps to reviewing Notifications that go out to the customer

Link to video

https://www.loom.com/share/326751091ec143d2aded7bdf62ad7061

Access Notification Preferences 0:00

• Navigate to Settings.

• Select Business Setup.

• Click on Notification Preferences.

2. Review Notification Options 0:16

• On the right side, observe the different notification areas.

• On the left side, choose notification delivery methods: Pet Owner App, Email, or SMS.

3. Edit Notification Messages 0:46

• Locate the notification labeled Agreement, Need to Sign.

• Click the edit box to customize the message for the selected delivery method.

4. Set Custom Reminders 1:37

• Go back to Notification Preferences.

• Add up to three custom reminders for service areas.

5. Configure Reminder Details 2:14

• Select the service area (e.g., Boarding).

• Choose the number of days before the reminder (e.g., 2 days).

• Note: This will overwrite previous settings in service configuration.

6. Define Reminder Messages 3:10

• Input custom messages for each reminder (e.g., 2-day, 4-day, 7-day).

• Use hashtags to auto-fill business information.

7. Save Reminder Settings 4:13

• After filling in all details, click Next or Save to create reminders.

8. Verify Reminder Setup 4:21

• Check the list of custom service-based reminders displayed below.

9. Adjust Notification Settings for Testing 5:15

• Ensure all notifications are turned off during initial testing.

• Update settings to turn notifications on as needed.