How to Do a Hard Refresh & Clear Cache on All Devices

Sometimes, your browser or app may display outdated information. Doing a hard refresh or clearing cache ensures you are viewing the latest version. Follow the instructions below for your device.

1. Hard Refresh:

A hard refresh forces your browser to reload the page and fetch the latest content.

Google Chrome on Windows

• Hold down Ctrl + Shift and press R.

• The entire screen should refresh.

Google Chrome on Mac

• Hold down Command (⌘) + Shift and press R.

• The entire screen should refresh.

Alternative

• Log out and close all browser windows.

• Open a completely new Chrome browser and log back in.

2. Clearing Chrome & App Cache

A. Windows (10 / 11)

Chrome Cache

1. Open Chrome.

2. Press Ctrl + Shift + Delete.

3. In the pop-up, select All time under “Time range.”

4. Check Cached images and files.

5. Click Clear data.

App Cache (Windows apps)

1. Go to Start → Settings → Apps → Apps & features.

2. Select the app → click Advanced options.

3. Choose Reset (this clears the cache and resets the app).

B. macOS (MacBook / iMac)

Chrome Cache

1. Open Chrome.

2. Press ⌘ + Shift + Delete.

3. Choose All time as the time range.

4. Select Cached images and files.

5. Click Clear data.

App Cache (Mac apps)

1. Open Finder and press ⌘ + Shift + G.

2. Type ~/Library/Caches and click Go.

3. Open the folder for the specific app and delete its contents (do not delete the folder itself).

4. Empty Trash to finish.

C. iPhone / iPad (iOS)

Chrome Cache

1. Open the Chrome app.

2. Tap the menu (⋮) → History.

3. Tap Clear Browsing Data…

4. Select Cached images and files, choose All Time, and tap Clear Browsing Data.

App Cache (per app)

1. Go to Settings → General → iPhone Storage.

2. Select the app.

3. Tap Offload App (keeps documents, clears app cache) OR Delete App (removes app + cache).

4. Reinstall the app from the App Store if needed.

D. Android

Chrome Cache

1. Open the Chrome app.

2. Tap the menu (⋮) → History.

3. Tap Clear browsing data.

4. Select Cached images and files, choose All Time, and tap Clear data.

App Cache (per app)

1. Go to Settings → Apps (or Apps & notifications).

2. Select the app.

3. Tap Storage & cache (or Storage).

4. Tap Clear cache.