Managing Holiday Closures: Step-by-Step Instructions

Setting Up Holiday Closures (Staff Portal – Desktop Required):

1. Navigate to Holiday Closures

   • Go to Settings → Business Setup → Holiday Closures.

   • Click Add to create a new holiday closure.

2. Enter Closure Details

   • Type in the closure title that customers will see (e.g., Holiday).

   • (Optional) If the holiday occurs on the same date each year, check Repeat Annually.

     • For holidays that change yearly (like Easter), it’s better to create a new date each year.

3. Select Dates

   • Choose the Start Date and End Date for the closure.

   • Click Create to finalize.

4. Verify Closure

   • The holiday closure will now display on this screen and under the Business Hours tab for each service.

   • (Optional) To apply a peak day fee on the holiday, refer to the additional instructions [here].

For Mobile App Appointments

11. Go to Settings → Operations.

12. Click Personalization.

13. Select Pet Owner App.

14. Enable the toggle: Do Not Allow Appointments During In-Between Holidays.

15. Click Update.

16. Result: Pet owners will see a pop-up message if they attempt to book appointments during holiday closures.

For Web Appointments

17. In Personalization, open the Web Appointment section.

18. Enable the toggle: Do Not Allow Appointments During In-Between Holidays.

19. Click Update.

20. Result: Pet owners will see a popup message if they attempt to book web appointments during holiday closures.

A step-by-step tutorial with screenshots is included below for guidance: