Adding Pet Owner & Pet Price Tags

Creating Price Tags in RunLoyal

All settings-related updates must be done on a desktop or laptop using Google Chrome.

Accessing Price Tag Settings

• Go to Settings.

• Click on Pricing.

• Select Price Tags.

Creating Pet Price Tags

• From the Price Tag For dropdown, select Pet to create price tags for individual pets.

  • Select Pet Owner if you prefer the tag to apply to the entire household instead of per pet.

• Click Add Price Tag in the top-right corner.

• Enter the following details:

  • Name: A descriptive label (example: Employee or Senior Pet).

  • Description: A short explanation of the tag’s purpose or criteria.

• Click Add to save.

• Click OK to close the creation window.

Creating Pet Owner Price Tags

• From the Price Tag For dropdown, select Pet Owner.

• Click Add Price Tag to begin.

• Enter the following details:

  • Name: A clear label (example: Loyalty Member, First-Time Customer, Family).

  • Description: A short explanation of the tag’s purpose or criteria.

• Click Add to save.

• Click OK to close the creation window.

A step-by-step tutorial with screenshots is included below for guidance:

Setting Up Automatic Discounts

This feature is available for those who would like to set up automatic discounts for certain services or customers

Accessing Price Engine

• Go to your RunLoyal staff portal in a Google Chrome browser (desktop or laptop required).

• Open Settings.

• Click on Pricing.

• Select Price Engine.

• Click Add New Rule to begin creating a discount rule.

Creating a Rule

• Enter a name for your new rule (example: Royal Customer Discount).

• Click the + icon to add rule guidelines.

• Choose the pricing rule you’d like to use (example: Pet Owner’s Price Tag).

  • The most common trigger is a Pet Owner Price Tag, which applies when the tag is attached to a customer profile.

  • If needed, review this guide: How to add a price tag to a specific customer.

• Select the price tag you want to apply (example: Royal Customer).

Applying to Services

• Click the next + icon to select which services this pricing rule applies to.

• Choose one or multiple service types.

  • Note: Pricing rules cannot be applied to quick checkout or package purchases — only appointment services.

Defining the Discount

• Click the next + icon to set the type of discount.

• Choose whether the discount is a Percentage or Dollar Amount.

• Decide whether the discount will decrease or increase the price.

• Enter the amount (example: 5 for a 5% discount).

Finalizing the Rule

• Review your entries and click Save at the bottom corner.

• When the success message appears, click OK to confirm.

A step-by-step tutorial with screenshots is included below for guidance :