Overview

The Digital Wall displays pet check-in and check-out details on any internet-enabled TV. To set up, the business can install an internet-enabled TV in staff areas. When a pet owner is dropping off or checking out, the front desk selects a queuing button that indicates the specific pet is entering or exiting the facility. This sends a real time message to the TV, alerting runners or staff to bring a pet to the front or retrieve a pet for pickup.

The Digital Wall workflow eliminates the need for walkie talkies or shouted messages and reduces the risk of customers overhearing internal communication they should not hear. Basic Digital Wall supports one screen and focuses solely on check in and check out efficiency. The Advanced Digital Wall is a paid add-on that allows multiple walls that are mapped to differen services such as daycare yard, boarding kennels, etc., allowing teams to manage higher volume with less confusion.

To upgrade from Basic Digital Wall to Advanced Digital Wall, please contact puppylove@runloyal.com.

Digital Wall can be viewed in the following areas:

• Settings > Operations > RunLoyal Digital Wall
• Top-hand Navigation > Digital Wall (to send alert)
• Digital Wall Link on Your TV

TABLE OF CONTENTS

• Overview
• Set Up Advanced Digital Wall for Back of House
• Set Up Advanced Digital Wall for Front of House
• Activate the Digital Wall on Your TV
• Send Alerts & Banners to Digital Wall 
• More Information

Set Up Digital Wall for Back of House

1. Navigate to Settings > Operations > RunLoyal Digital Wall.

2. Click on Create Digital Wall

3. Select Back of House, name your digital wall, and click Next.
 

4. Select what the wall will display (services, memberships, training), choose the service type, pick specific services, and click Create when completed.

5. For the wall you just created, click Configure Wall

6. Select the Wall Layout tab and click Check- In Configure to personalize the screen layout for pets checking in.

7. From here, you can set the duration for displaying check-in events (minutes) and choose the number of check-in records to show per column. For example, if you want to see the dogs that checked in during the last 5 minutes, with 10 dogs per column, you would enter 5 and 10. Click Update.

8. Repeat steps 6 & 7 for checked out and currently checking in/out to configure different sections. You can also click on the Eye icon to hide the digital wall section.

9. Once all section are configured, click enable under Active to turn on the Digital Wall.

Set Up Digital Wall for Front of House

1. If you wish to create a customer-facing screen that scrolls birthdays, calendar events, or other customer messaging, navigate to Settings > Operations > RunLoyal Digital Wall.

2. Click on Create Digital Wall

3. Select Front of House, name your digital wall, and click Next.

4. Click Configure Wall

6. Select the Wall Layout tab and click Configure.

7. Click the photo/video icons to upload your media.
 

Activate the Digital Wall on Your TV

1. To activate the Digital Wall and display on your TV, click Configure Wall next to the digital wall in question.

2. On the Wall Info tab, click Create Short URL.

3. On your Internet-enabled TV, navigate to the URL in Chrome or the default browser.

4. On your Internet-enabled TV, enter the screen code to sign into the Digital Wall.

5. After logging into the Digital Wall on your TV, you can view the check-in/out pet details.

Send Alerts & Banners to Digital Wall 

1. Navigate to Top-hand Navigation > Digital Wall.

2. Click on the drop down and select the desired digital wall from the list

3. Type your message in the message box, set the duration for displaying the message in the digital wall. Click Send once completed

4. The banner is displayed at the top of the digital wall as shown below

5. You can also send an alert message and it will display as a pop up as shown below

More Information

For more information on Report Cards, please refer to this article: Sending Report Cards.

For more information on the visual map, please refer to this article: Visual Map.