Subscription Compliance

Modified on Thu, 24 Sep at 4:45 AM

Overview

Businesses can control from business portal whether pet owners can cancel:

Businesses can also configure a custom cancellation confirmation message that pet owners see before completing the cancellation request.

This setting is disabled by default and must be enabled by the business before pet owners can access the self-service cancellation option.

TABLE OF CONTENTS

Applicable Users

Before enabling Subscription Compliance settings, ensure the following:

You have access to the Business Portal.
You have permission to access Subscription Compliance settings.
Auto-renewing packages and/or memberships are configured for the business.
You have decided whether pet owners can cancel:
- Packages only
- Memberships only
- Both packages and memberships
A cancellation confirmation message is configured for pet owners.
Pet Owner App and/or Client Portal cancellation support is enabled for your business.

Subscription cancellation settings in Business Portal:

Settings → Operations → Subscription Compliance

This video guides you through managing subscription compliance settings for Package and Membership.

Go to Settings and click on Operations.

Click Subscription Compliance in Operations

Packages subscription is disabled by default.

Enable cancel packages.

Enter the personalized cancellation message that will appear in the Pet Owner App.

Enable cancel memberships.

Enter the personalized cancellation message that will appear in the Pet Owner App.

For more information on enrolling a Pet Owner in a membership, please refer to this article: Enrolling a Pet Owner in a Membership