Overview

LoyalVoice allows your existing 2-way SMS number to receive incoming phone calls or make outbound phone calls from your business portal. You can choose how those calls are handled. You can forwarded to one or more phone numbers, routed based on business hours, or sent directly to voicemail. All voicemails are available in the Message Hub for easy access and tracking.

Please note: this is an add-on feature. Contact puppylove@runloyal.com to get this enabled.

Loyal Voice can be viewed in the following areas:

• Settings > Business Setup > LoyalVoice
• Pet Owner Profile > LoyalVoice Icon
• Bottom-right corner > Loyal Voice Dialer

TABLE OF CONTENTS

• Overview
• Set Up LoyalVoice
• Enabling Forward Always
• Enabling Time Based Forwarding
• Enabling Forwarding Directly to Voicemail
• More Information

Set Up LoyalVoice

1. Once LoyalVoice is enabled, navigate to Settings > Business Setup > LoyalVoice.

2. Click Edit and set your default greeting message.

Enabling Forward Always

1. To always forward the message to the external number(s), select Forward Always.

2. Select a Greeting. You can choose the default greeting as set previously or customize a new one

3. Add up to three forwarding phone numbers. Arrange them based on the orders you want them called.

4. You can set a voicemail message to play if no one answers. Click Save to save your changes to save your changes 

Enabling Time Based Forwarding

1. To forward messages to outside numbers only during certain hours, select Time Based Forwarding

2. Click on each business day to set start and end times

3. Click on "+" to add additional time range in the business day

4. Assign the phone number(s) to forward calls during those hours

5. You can set a voicemail message to play if no one answers. Click Save to save your changes to save your changes

Enabling Forwarding Directly to Voicemail

1. To set up all incoming calls to go directly to voicemail, select Direct to Voicemail.

2. Enter your voicemail message. Click Save once completed

More Information

For more information on using LoyalVoice to call pet owners, please refer to this article: Using LoyalVoice