Setting up Cancellation, No-Show Fee and Deposits

To help you set up your Cancellation Fee or No-Show fee as well as a Deposit Required, below will assist you further

1) Left sidebar > Pricing > Price List > Click on the line that shows Active as that is your current pricelist. You can create a new pricelist before you need to and make it effective on the date you wish.

2) Select the service Category that you would like to add the Fees or Deposit Required > Click on the Edit box under the service in question

3) Last step is to check the box for the process you are adding. There are options to choose from with the drop-down arrow on if you want the amount to be a percentage, flat amount (and also a Per day for Deposits) > Update

You will repeate this process for all the services you want to add this to.

Invoice Process on the Appointment page > Arriving Tab > three dots on the pets line > Select Cancel Appointment or Mark as a No-Show.

4) 

When you select either of these options the invoice will be zeroed out and what will show is the the fees you created.

5) 1st pop-up you will be able to send the customer a message to the customer if you want (A template message can be created with a "Snippet") 

    2nd pop-up or just click "Cancel"

By hitting Cancel it will create an open invoice on the pet's account for the fee.

The invoice will pop up and select Open invoice

You will now see the cancellation or No show fee on the invoice

6) You now will have a few options to choose from from the arrows above.