TABLE OF CONTENTS

• Overview and Setup:
• Troubleshooting Incorrect Location Detection
  • Confirm the GPS Reading
  • Recommended Workarounds if GPS Is Incorrect
    • ✔ Use a mobile device for accuracy
    • ✔ If they have an iPad
    • ✔ If they must use a computer
• Ensure Location Access Is Enabled in Chrome
  • In Chrome
• Ensure Location Services Are Enabled on Windows
  • In Windows 11

Overview and Setup:

In staff management, geo-fencing helps control when and where team members can access the business portal or mobile app. 

1. Navigate to Settings, Business Setup and select Staff Management as shown below

2. Toggle the "Enable geo-fenced based restriction to business portal and staff app" on and adjust the radius for geo-fencing coverage:

3. Click the Edit icon next to the option labeled "Enable geo-fenced restriction to business portal and staff app".

4. Before that, to visualize your coverage area, you can use this free tool: Map Developers - Draw Circle Tool.
You can enter your address, desired radius (in meters), and click "Zoom to address" to see the area covered by your geo-fence.

5. Coming back to the portal, If you'd like to enable this for a specific staff member, you can search for them using the "Search Staff" option.

6. click on the edit icon.

7. select "Permissions & Access."

8. Clicking on "Permissions & Access" will take you to a screen where you can toggle "Limit Access To Within or Near Your Facility" on or off, depending on your preferences.

Troubleshooting Incorrect Location Detection

Sometimes, staff members may still face issues if their device is reporting the wrong GPS location. Use these steps to verify and fix the issue.

Confirm the GPS Reading

Ask the staff member to visit:
https://gps-coordinates.org/
Have them share the address and coordinates displayed.
If the address seems incorrect, their computer’s GPS is likely off.

Recommended Workarounds if GPS Is Incorrect

If the computer’s GPS is unreliable:

✔ Use a mobile device for accuracy

• Perform clock-in/out using the mobile phone browser, or

• Use the Staff App.

✔ If they have an iPad

They can have a Kiosk license, which supports:

• Pet Owner check-in

• Staff clock-in/out

✔ If they must use a computer

Use an external GPS dongle such as this one:
(GlobalSat DG-388AT Bluetooth GPS)
(This helps the computer report accurate coordinates.)

Ensure Location Access Is Enabled in Chrome

On the staff member’s computer:

In Chrome

1. Open Chrome → click the three dots (top right).

2. Select Settings.

3. Go to Privacy and security.

4. Click Site settings.

5. Under Permissions, choose Location.

6. Set the default behavior:

   • Sites can ask for your location – recommended

   • Or manage individual site permissions under Allow / Block

Ensure Location Services Are Enabled on Windows

In Windows 11

1. Open Settings (Windows key + I).

2. Go to Privacy & security.

3. Click Location.

4. Make sure Location Services is on.

5. Scroll down and enable “Let desktop apps access your location” – Chrome must be allowed here.