Overview

Automated Tips (For Staff-Based Services)

Automated tips calculate a tip at the point of payment, based on the configuration you set for each service or add-on.

1. Go to Settings > Pricing > Manage Tips.
   
2. Ensure Calculate tips based on the Staff Management settings is enabled.

1. Under Staff Management, configure tip calculations as a percentage or fixed amount for each service or add-on.
2. Once configured, tips are automatically calculated for payments made through terminals, saved cards, the pet owner app or web link. 

This article explains once advance staff feature is set up, tips will be automatically calculated based on your configuration when a tip payment is made using the terminal, saved card (in the portal, pet owner app or Client Portal) or any other payment method

1. Open any Invoice

Select an Open invoice from Invoice History.

2. Tips Section

Click Tips to open the section where you can manage all tip entries.

3. Advanced Tip

Select Advanced Tip and then click on Add Tip to apply the automated tip

4. Automated tip

Automated tip is added for the Primary Staff

5. Tip distribution

Select Assign Tips to begin assigning tips to staff members.

6. Distribute Tips

Click here to start splitting the tip amount to other staff members.

7. Search and Select Staff

Search and Select Staff from the list

8. Share the Tip

Enter the tip amount here to be distributed.

9. Tip shared

This shows that the tips are distributed among the staffs

10. Edit the Tip amount

The tip amount are editable here.

11. Confirm Tip Entry

Click here to confirm and save the tip entry details.

12. Invoice with Automated tips

Now the invoice contains the tip details of the primary staff and their assistant staff

13. Open Invoice History Section

Click Invoice History at the bottom of the invoice to see the Tip Commission and Service Commission.

More Information

For more information please refer to this article on Advanced Staff Feature.