Go to your RunLoyal Staff Portal

Note: All settings-related items must be updated on a desktop or laptop.

Adding a New Pet Owner to the Facility

Click "Add Pet Owner" at the top left corner, or go to Pet Owners → Add Pet Owner.

Enter required information:

• First Name

• Last Name

• Email/Phone Number

• Additional details as needed

Choose one of the following:

• Add Pet Owner → saves only the owner profile

• Save and Add Pet → saves owner profile and proceeds to add a pet

Adding a New Pet to the Facility

Select New Pet Option → choose "New Pet (New To The Facility)" in the Add Pet popup.

Displaying Services → If "Display this service for the first pet or first appointment" toggle is ON, only these services will be visible.

Appointment Scheduling → Only services with the toggle ON will appear for new pets.

Adding an Existing Pet to the Facility

Select Existing Pet Option → choose "Existing Pet (Previously Visited The Facility)" in the Add Pet popup.

Displaying Services → If "Display this service for imported pets" toggle is ON, only these services will be visible.

Appointment Scheduling → Only services with the toggle ON will appear for existing pets.

Default Service Display

If neither toggle is ON, the service will display normally for all pets during appointment scheduling.